Now more than ever, corporations are investing heavily in IT. The quality of these investments affect the daily work of millions, yet it’s not uncommon to see industry surveys where the failure rates for IT projects is over 50%. It’s possible to do better and it’s possible to do so consistently. In this two-week course, we’ll step through major challenges within corporate IT and how to address them with the disciplined use of design thinking, Lean Startup, and agile as a team framework.

Customer-Centric IT Strategy
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Customer-Centric IT Strategy
This course is part of Leading the Modern Day Business Specialization

Instructor: Alex Cowan
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Reviewed on Jun 29, 2021
The examples presented in the course were really helpful in understanding what goes into developing a customer centric IT strategy.
Reviewed on Oct 11, 2023
Great course. The course focus on businees model and how IT can support the model.
Reviewed on Sep 10, 2018
A great course that focuses on the importance of being customer centric when developing IT solutions. Alex Cowan is a good lecturer.

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