This course examines how modern digital marketing integrates technology, creativity, and analytics to shape discovery, competition, and customer experience across digital and physical channels. Through a progression from foundational strategy to content, ecosystem integration, and artificial intelligence, the course explores how brands build trust, deliver value, and drive measurable growth in the contemporary digital marketplace.

Digital Marketing: Customer Engagement Strategy
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Digital Marketing: Customer Engagement Strategy
This course is part of Digital Marketing Specialization

Instructor: Nathan Yang
142,050 already enrolled
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What you'll learn
Understand how digital technologies, data, and consumer behavior jointly shape modern marketing strategy
Learn to design content that is discoverable, shareable, and optimized for both humans and algorithms
Analyze the role of influencers, communities, and creators in building brand authenticity and trust
Examine how artificial intelligence transforms customer experience, personalization, and service delivery
Skills you'll gain
- MarTech
- Social Media Marketing
- Customer Engagement
- Marketing Communications
- Artificial Intelligence
- Content Strategy
- Loyalty Programs
- Search Engine Optimization
- Data Analysis
- Consumer Behaviour
- Data Collection
- Analytics
- Marketing Strategy and Techniques
- Paid media
- Marketing Psychology
- Digital Marketing
- Data Visualization
- Customer experience strategy (CX)
- Content Creation
Tools you'll learn
Details to know

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There are 4 modules in this course
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Build toward a degree
This course is part of the following degree program(s) offered by University of Illinois Urbana-Champaign. If you are admitted and enroll, your completed coursework may count toward your degree learning and your progress can transfer with you.¹
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Reviewed on Oct 27, 2019
excellent course with amazing presentations/webinars... the instructor is phenomenal. The only thing is that the material is dated and should be updated with more relevant reading materials.
Reviewed on Feb 29, 2016
I really enjoyed this course. I liked the professor's teaching style as well as the materials the course provided. All the knowledge I've got from the course helps me when I do research online.
Reviewed on Oct 9, 2019
Very interesting. Kevin explains things really well and introduces complex concepts clearly. I learned a lot from the peer review process -- seeing how other students respond to the exercises.

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